RETURNS / EXCHANGES

DOMESTIC / USA - RETURN POLICY

NO HASSLE RETURN POLICY - We want to ensure that you are completely satisfied with your purchase. You may return your order for a full refund or exchange if the items are unworn/unwashed, the original tags are still attached, and the hygienic liner is intact.  Email info@tutublue.com for a return label.  

If you rub up against a rough surface such as the side of the pool or cement etc, the suit will snag + rough up the surface of the fabric.   This condition would not meet our return criteria.  

TUTUBLUE accepts online returns within 30 days of original shipment.  All refunds will be applied to the original payment method. TUTUBLUE reserves the right to deny credit at its sole discretion if any item returned does not meet its return criteria. All denied returns will not receive a refund and will be forfeited.

 

DOMESTIC / USA - EXCHANGE POLICY

Items may be exchanged within 30 days of receipt, and must be unworn/unwashed, have the original tags still attached, and the hygienic liner intact. If you are returning for an item of greater value, please give written authorization for us to add the difference to the credit card that was used for the original purchase. Otherwise, we will have to contact you prior to processing your return in order to acquire authorization, which will cause some delay. Any item that is exchanged for an item of lesser value will be issued a credit to the original credit card used for purchase. Please note that exchanges are not available for merchandise purchased from retail stores.  Email info@tutublue.com for a Return Label.  

 

INTERNATIONAL POLICY

Please contact customer service to place an order that will ship outside of the United States. All orders are shipped requiring direct signature upon delivery. We require that the customer pay the full cost of shipping (which is TBD upon placing the order), including any duties or taxes that are billed after the order goes through customs. We accept returns for refund or exchange, however, all items must be unworn/unwashed, have the original tags still attached, and the hygienic liner intact & received within 30 days of original shipment. TUTUBLUE reserves the right to deny credit at its sole discretion if any item returned does not meet its return criteria. All denied returns will not receive a refund and will be forfeited. Please be advised that the buyer assumes full liability for the package as soon as it is handed to the courier service. If the package is refused or returned undeliverable, we will not be able to refund the charges for shipping. If you choose to have the order reshipped, we will have to process payment for the full cost of shipping again.

Please ship all returns and exchanges to:

TUTUBLUE, LLC
15030 VENTURA BLVD, STE 394
SHERMAN OAKS, CA 91403